Your satisfaction is important to us and is 100% guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding processing & handling. To return an item, we request that you first contact us at 1-800-506-5254 Monday through Friday 8am to 8pm EST to obtain a Return Authorization # (RA#) and return instructions. Postage costs you incur to return an item are non-refundable. Unauthorized or hand-delivered returns will not be accepted.