Customer Service
Your account is never charged until your order ships. If you see any pending charge from on your account prior to shipping, this is an authorization hold to ensure funds are available so your product can ship without delay. 


Track your order, update your information and more by visiting: 

 www.customerstatus.com


YOUR FREE DIGITAL STORYBOOK:

Click To Download Your FREE Storybook


Any products ordered along with pre-ordered characters will ship on the pre-order date when the complete order can be fulfilled. To take advantage of immediate delivery, we recommend placing separate orders.


The Grey Shark & White Unicorn Characters are Available to Ship Immediately


The LARGE Fiona the Unicorn, Sandal the Shark & Chestnut the Owl Characters are Currently Unavailable to Order


All Other Large Happy Nappers ship the week of 4/19


All Medium NEW Happy Nappers characters ship the week of 4/19

Contact Us Phone Image
Our friendly team is here for you Monday – Friday 8am to 8pm EST


Email Us email Image
If you have an existing order, please include your order # or the name & address on the order so we can better assist you.
Track Your Order image
Track your order, update your information and more by visiting: