Perfect Play Pillow
Pulls Open to a

Sleepy Sack Surprise!

Frequently Asked Questions

Billing FAQs

Q: When will my account be charged?

A: Your account is never charged until your order ships. If you see any pending charge from Happy Napper™ or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.

Q: How long will it take for a refund to reflect on my payment method?

A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution

Q: Will I be charged tax?

A: Sales tax is collected in select states as required by law.


Shipping FAQs

Q: When will my order ship?

A: With valid payment, your order will ship on the next business day

Q: Will I receive a shipping confirmation?

A: Yes, you will receive a shipping confirmation email with tracking once your order ships, please add HappyNappers@CustomerStatus.com as a safe sender.

Q: How will my order be shipped?

A: Our standard shipping method is FedEx SmartPost

Q: Do you offer international shipping?

A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.


Order FAQs

Q: How do I check the status of my order?

A: You can check the status of your order 24 hours a day by visiting our site here, additionally you can always email us at www.customerstatus.com, please provide your order number or the name and address you used to place the order.

Q: What is the Money Back Guarantee Period?

A: If you are dissatisfied with your purchase for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding processing and handling.

Q: When does the Money Back Guarantee Period begin?

A: Starting the day your order is delivered.

Q: Do you offer international shipping?

A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Q: How do I return my order?

A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.

Offer Details: Right now through this limited time offer, you can purchase a Happy Napper™  in your choice of character and size starting at only $39.99 plus $4.99 p&h with a $10 savings on additional units. 


 *Sales tax is collected in select states as required by law. 


 30-Day Money Back Guarantee (Less P&H)

*A $10 surcharge is added for orders sent to Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska although at this time, we do not service Quebec from this website. 

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